I found a qt5-webkit in Arch Extra, but that didn't fix the dependency issue. The LIVEcommunity thanks you for your participation! It uses a virtual private network (VPN) connection that connects your network to the cloud-based GlobalProtect service. The following log can be found in PanGPA.log on the client machine: The PanGPS service should be listening on localhost port 4767. I have installed the CLI version of globalprotect on my laptop running Arch Linux. agent is PAN GlobalProtect/5.1.1-12 (Microsoft Windows 10 Pro , 64-bit)(T7568)Debug( 456): 04/20/20 23:12:01:878 winhttp SetSecureProtocol, hSession=f14f6310, bAllProtocol=0, gbFips=0(T7568)Debug(1604): 04/20/20 23:12:01:878 SetProxyForHost(https://gpvpn.icicibank.com/ timeout:5 AutoDetect:0 url: proxy: bypass: proxystr:(T7568)Debug(6185): 04/20/20 23:12:01:878 ----Portal Pre-login starts----(T7568)Debug(4508): 04/20/20 23:12:01:878 TriggerCaptivePortalDetection() return due to captive portal detection is in progress (0) or PreLogin is Done (1)(T7568)Debug( 550): 04/20/20 23:12:01:888 Network is reachable(T7568)Debug(6211): 04/20/20 23:12:01:889 Pre-login,verifyportalcert=yes(T7568)Debug(10107): 04/20/20 23:12:01:889 Check cert of server 203.27.235.246(T7568)Debug( 777): 04/20/20 23:12:01:898 SSL connecting to 203.27.235.246(T7568)Debug( 550): 04/20/20 23:12:01:905 Network is reachable(T7568)Debug( 101): 04/20/20 23:12:06:979 connect failed with 5 seconds timeout. Error: No Network Connectivity. 'Valid client certificate is required' error accessing portal address on Firefox, Internet Explorer Browser Error: "Valid client certificate required", GlobalProtect Client Error: did not find portal address, GlobalProtect Client Stuck at Connecting when Workstation is on the Local Network, GlobalProtect Client Unable to Connect on Newly Installed Machine, GlobalProtect failed to connect - required client certificate is not found, GP Client Error: Gateway Protocol Error, Check Server Certificate, Unable to Access GlobalProtect Due to Error (3659), GlobalProtect Client Error: "Failed to SetDoc. When the network connection fails, GlobalProtect may not be available or may be limited in its functionality. As this just started affecting us it seems to be related to recent Win 10 updates. This website uses cookies essential to its operation, for analytics, and for personalized content. Connect to thousands of servers for persistent seamless browsing. GlobalProtect Connect Methods: On-demand: Requires manually connecting when access to the VPN is required. No Network Connectivity Issue with GlobalProtect VPN on Mac; No Network Connectivity Issue with GlobalProtect VPN on Mac Below is what happens when the config profile for the GlobalProtect has not been properly pushed to Catalina machines: 1. In our network we have several access points of Brand Ubiquity. Where this is an issue is because we dont give local administrator account access to users. * Unfortunately I am at a loss of what to try next. Oldest Votes This means that a high-speed network with little traffic running over it may take less time than a low-speed network with lots of traffic on it. As a troubleshooting step I typically get users to try signing out of GlobalProtect from the settings page however this completely breaks the client. By continuing to browse this site, you acknowledge the use of cookies. I'm seeing some odd behaviour on some of our GlobalProtect clients. (T7568)Info ( 501): 04/20/20 23:12:01:704 msgtype = portal(T7568)Debug(1908): 04/20/20 23:12:01:704 ----portal processing starts----(T7568)Debug(1930): 04/20/20 23:12:01:704 User profile type is 0(not roaming)(T7568)Debug(1951): 04/20/20 23:12:01:705 pg, source = 0, old source is 0(T7568)Debug(1973): 04/20/20 23:12:01:705 pg, preferred gateway not set in message, old prefergateway=:)(T7568)Debug(2030): 04/20/20 23:12:01:705 CheckUpdate is false. You may experience slowness when accessing the internet or business" is seen on GlobalProtect Client. But not very helpful with SSL offload enabled since packets might be missing. Can be used to track communication with other daemons. These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole! I am trying to connect to my university's VPN. The member who gave the solution and all future visitors to this topic will appreciate it! I would check for MTU issues. Create an account to follow your favorite communities and start taking part in conversations. This website uses cookies essential to its operation, for analytics, and for personalized content. Can any kind person offer some suggestions?! 1. Environment Palo Alto Firewall GlobalProtect App version 5.2.5 and above. (T7568)Debug( 132): 04/20/20 23:12:15:859 All hip collect threads quit gracefully. it was working fine for few days but stopped connecting and gives a message. Enterprise administrator can configure the same app to connect in either Always-On VPN, Remote Access VPN or Per App VPN mode. Chris Moeglin - August 30, 2015 17:46 If sign out is chosen, the user no longer receives any auth prompts and the error changes to "Connection Failed - no network connectivity". This is normal and click Connect to re-establish the VPN. Also I have plugged https://vpn.into a web browser to confirm that I can see my university's portal, which appears to work fine. You can download GlobalProtect VPN and protect your devices even when using unsafe networks. (T7568)Debug(5981): 04/20/20 23:12:01:838 StartThreads starts:(T7568)Debug( 25): 04/20/20 23:12:01:838 create thread 0x6b0 with thread ID 6788(T7564)Debug(2298): 04/20/20 23:12:01:838 Setting debug level to 5(T7568)Debug( 25): 04/20/20 23:12:01:838 create thread 0x7a0 with thread ID 1772(T7568)Debug( 25): 04/20/20 23:12:01:838 create thread 0x674 with thread ID 14632(T6788)Debug(4278): 04/20/20 23:12:01:838 NotificationTimerThread: notification timer thread starts. - edited Basically some clients start to display "Cannot connect to *External Gateway Name*" . (T6788)Debug(4428): 04/20/20 23:12:01:838 NotificationTimerThread: wait (-1 ms) for notification timer event. Troubleshooting/Verification The following log can be found in PanGPA.log on the client machine: 1. All sites have loaded successfully. Restarting your system helps close down any problematic programs that could be interfering with the connection. The member who gave the solution and all future visitors to this topic will appreciate it! Consequently, the speed of your network will also determine how long it takes to establish a connection. Two different WIN 10 users on both Pro and Enterprise. 4. (T7568)Debug(2119): 04/20/20 23:12:01:705 allow-cached-portal is yes(T7568)Debug(2162): 04/20/20 23:12:01:705 NewWinUser is 120687, WinUser is , PreviousSwitchOffMsg is false(T7568)Debug(2163): 04/20/20 23:12:01:705 GetPrelogonStatus() 0, m_userName ___empty_username___, m_preUsername ___empty_username___(T7568)Debug(6017): 04/20/20 23:12:01:705 StopThreads starts:(T7568)Debug(6024): 04/20/20 23:12:01:705 There are 5 threads running(T7568)Debug(1340): 04/20/20 23:12:01:705 Logging out gateway, reason is StopThreads(T7568)Debug(1371): 04/20/20 23:12:01:705 Logging out gateway over(T7568)Debug(6034): 04/20/20 23:12:01:705 Going to wait all threads exit(T13000)Debug(4435): 04/20/20 23:12:01:705 NotificationTimerThread: got exit event. (T1772)Debug(4631): 04/20/20 23:12:15:715 CaptivePortalDetectionThread: got exit event. (T7568)Debug( 132): 04/20/20 23:12:01:838 All hip collect threads quit gracefully. Once you log in again, you will be able to secure a connection. As the Arch distro isn't listed in the compatible versions list, we can't confirm full functionality of the GlobalProtect App. Description. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000Clk6CAC&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail, Created On09/25/18 20:40 PM - Last Modified04/29/20 16:34 PM. (T14788)Debug( 435): 04/20/20 23:12:15:830 Unregister -- WscUnRegisterChanges(T14788)Debug( 763): 04/20/20 23:12:15:846 HipMonitorThread quits. This will cause the agent to search for the host which will tell it if it's on and internal network, and if it is then it just won't do anything as there is no internal gateway defined. I had this happen on a new install and existing install, both pro and enterprise editions. 2. GlobalProtect unable to connect to portal or gateway. I'd try uninstalling 5.1.1 and doing a fresh install of 5.1.3. Please verify your network connection and try again. Copyright 2007 - 2023 - Palo Alto Networks, Enterprise Data Loss Prevention Discussions, Prisma Access for MSPs and Distributed Enterprises Discussions, Prisma Access Cloud Management Discussions, Prisma Access for MSPs and Distributed Enterprises, Static Source nat, two /24 subnets one to one, High Bandwidth Utilization & Data Plane Restart, Routing client vpn over site to site tunnel. The button appears next to the replies on topics youve started. You may experience slowness when accessing the internet or business applications". In most cases, youll find that the GlobalProtect connection failed because the virtual adapter was not set up correctly. The following table lists the issues that are addressed in GlobalProtect app 6.0.1 for macOS, Windows, and Linux. (T2508)Debug(5217): 04/20/20 23:12:01:705 NetworkDiscoverThread: quits. To verify the handling of initial SSL request from Client on the dataplane, after which the communication is sent to the sslvpn daemon on the management plane (MP). The LIVEcommunity thanks you for your participation! My colleague from security saved my week with that. else have a look to see if any other obvious pointers in the same file else2 if you ping a website, does DNS resolve? By continuing to browse this site, you acknowledge the use of cookies. My internet is working fine. If the screen shows 'GlobalProtect Status: Disconnected', restart the computer by clicking the power symbol, then 'Restart'. Still no internet connectivity when using a LAN cable. The reason is that there may be a task in progress, which will get disrupted when disconnected. (T7568)Debug(2338): 04/20/20 23:12:15:861 Portal gpvpn.icicibank.com, user , logonDomain ICICIBANKLTD, saved user , path C:\Users\120687\AppData\Local\Palo Alto Networks\GlobalProtect\(T7568)Debug(2404): 04/20/20 23:12:15:862 use proxy is 0(T7568)Debug(2462): 04/20/20 23:12:15:862 Pre-logon-then-on-demand value is no(T7568)Debug(1469): 04/20/20 23:12:15:862 SSO starts. GlobalProtect Objective The message "The network connection is unreliable and GlobalProtect reconnected using an alternate method. (T14632)Debug(5217): 04/20/20 23:12:15:715 NetworkDiscoverThread: quits. Issue persists on a different device connected to the same Wifi connection. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u0000001Uh1CAE&lang=en_US%E2%80%A9&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail, Created On03/03/21 22:57 PM - Last Modified12/17/21 03:10 AM. and our Defend your privacy with the Perimeter 81 Always On VPN security solutions. Run a Repair on the GlobalProtect client Windows 10 Click on the Windows Icon found to the bottom left of your screen Type Add or Remove Program and hit Enter Scroll down and click on GlobalProtect Click Modify Select Repair GlobalProtect Click Finish Windows 7 Click on the Windows Icon found to the bottom left of your screen (T7568)Debug( 25): 04/20/20 23:12:15:861 create thread 0x760 with thread ID 7412(T12060)Debug(5342): 04/20/20 23:12:15:861 HipReportThread: wait for HIP report ready event. )(T7568)Debug(2045): 04/20/20 23:12:01:705 portal-certificate-verification is yes(T7568)Debug(2085): 04/20/20 23:12:01:705 No saml-load-cache tag. Mac OS needs to download and install Mac 32/64 bit GlobalProtect agent. (T7568)Debug(1509): 04/20/20 23:12:01:838 SSO GetSsoCredential starts. (T11280)Debug(4278): 04/20/20 23:12:15:860 NotificationTimerThread: notification timer thread starts. GlobalProtect immediate gateway-logout after gateway-register, no errors to be found in firewall monitoring. 4. I work at an agency that has multiple software license and hardware lease renewals annually.It has been IT's role to request quotes, enter requisitions, pay on invoices, assign licenses to users and track renewal dates. Uninstall and reinstall GlobalProtect (T6548)Debug( 763): 04/20/20 23:12:01:837 HipMonitorThread quits. Everything works fine and smooth except for the Palo Alto Globalprotect app (version 5.2.8.23). (T11280)Debug(4428): 04/20/20 23:12:15:860 NotificationTimerThread: wait (-1 ms) for notification timer event. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Bonus Flashback: January 17, 1985: Final Aerobee sounding rocket launched (Read more HE Configure Internal Host Detection on your external gateway (see picture below) without specifying and internal gateway. Issue ID. This strikes me as a local windows / client issue. I am able to open all sites. (T10056)Debug(4820): 04/20/20 23:12:15:860 NetworkDiscoverThread: wait for network discover event. 9) Failed to find PANGP virtual adapter interface, How To Packet Capture (tcpdump) On Management Interface. Environment In the environments where the endpoints face an initial delay in connecting to network, agent will not be able to connect to portal. If GP isn't configured in an 'always on' manner, then this isn't really and issue as users just need to be taught that they only need to manually connect when outside the corporate network. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); If you have a tech problem, we probably covered it! On the FW side there are no logs or connection attempts from the machines. First, I'm just a simple user of a Global Protect client since this is required by our company. The LIVEcommunity thanks you for your participation! (T7568)Debug(6051): 04/20/20 23:12:15:830 Double check all threads. (T7568)Debug( 25): 04/20/20 23:12:01:838 create thread 0x7c8 with thread ID 2940(T7656)Debug(5657): 04/20/20 23:12:01:838 NetworkConnectionMonitorThread: network connection monitor thread starts. When prompted with the Online Passport, enter your NetID and NetID password, then confirm your identity with Duo multi-factor authentication. 5) If the browser page above is not loading properly, check with Wireshark to see if the TCP handshake is complete or not. Message: errors getting GlobalProtect config", OCSP Validation of Client Certificate Not Working. You can also check your logs. (T7568)Debug( 25): 04/20/20 23:12:01:838 create thread 0x7dc with thread ID 14788(T9048)Debug( 167): 04/20/20 23:12:01:838 Start HipCheckThread(T9048)Debug( 210): 04/20/20 23:12:01:838 HipCheckThread started(T9048)Debug( 216): 04/20/20 23:12:01:838 HipCheckThread: wait for hip check event for 3600000 ms);(T2940)Debug( 176): 04/20/20 23:12:01:838 Start HipMissingPatchThread(T2940)Debug( 409): 04/20/20 23:12:01:838 HipMissingPatchThread started(T2940)Debug( 442): 04/20/20 23:12:01:838 HipMissingPatchThread: now is 1587404521, last hip check is 1587401906, hip check interval is 3600000(T2940)Debug( 447): 04/20/20 23:12:01:838 HipMissingPatchThread: wait 985000 ms(T14788)Debug( 186): 04/20/20 23:12:01:838 Start HipMonitorThread(T14788)Info ( 759): 04/20/20 23:12:01:838 HipMonitorThread starts(T7568)Debug(2278): 04/20/20 23:12:01:838 No user, using SSO(T7568)Debug(9709): 04/20/20 23:12:01:838 Saved password is empty. Would it be possible to use GlobalProtect VPN to connect Press J to jump to the feed. Using a different Wifi connection seemed to work. So, when activated, Globalprotect obstructs all network connections. Thank you for the link though, I believe I was hitting 2 different issues and the link assisted in resolving one of them and explains why switching portal worked for some users - one of the configs on the second portal had save username/password configured depending on the user. The last entry tends to be successful portal config. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising.